Welcome! This Returns/Refunds Policy applies to all products purchased through https://janelkart.in/, owned and operated by Nirog health services. Understanding our shipping practices and policies helps ensure a smooth experience for our customers.
7-Day Return Policy at Homeomart
At Janel Kart, customer satisfaction is our top priority, and we’re committed to keeping a smile on your face. That’s why we offer a 7-day return policy. If you’re not completely satisfied with your purchase, we’re here to help.
Quality and Service Commitment
We take the quality of our products and our service seriously. If for any reason you need to return your purchase, rest assured, our 7-day return policy is in place for such occasions.
Checking Your Delivery
Please check the package before accepting delivery. If the packaging appears damaged or tampered with, do not accept the package and immediately contact our support team at 07905795033 (10:30 a.m. to 6:30 p.m. Monday to Saturday, except national holidays). Should you accept delivery and then find the package damaged, contact us within 7 days of receipt.
Return and Refund Process
To initiate a return, reach out to our customer care at niroghc@gmail.com or call/WhatsApp at 07905795033. We may request images of the damaged product. Returns should be in the original packaging with all tags and invoices. We’ll guide you through the process, and you may be eligible for a pick-up service in India.
Rejects and Damage Claims
We aim for your parcel to arrive in perfect condition. However, in the rare event of transit damage, we will work towards a satisfactory resolution. Please note that in cases of customs rejection, no claim or refund will be entertained.
Turnaround Time (TAT)
The delivery times vary by destination and may be affected by customs procedures or peak season backlogs. The responsibility for additional formalities in certain countries lies with the customer.
Refund Policy
For cancellations after shipment, refunds are processed after the return of goods in their original condition, minus shipping and platform charges. The return label should be generated to our address mentioned on the contact us page: https://janelkart.in/contact-us.